WE’VE MADE RETURNS SIMPLE
We offer free returns to TM Rewards members in store or online within 30 days of the delivery date. Product must be unworn and unwashed with the original tags attached. All sale items are final sale.
ONLINE RETURNS, LET’S DO THIS
- Visit our returns page: https://www.travismathew.com/return/return-exchange
- If you have a TM Rewards account, sign in. If not, enter your order number and email address.
- Once you’re signed in, you’ll find the instructions for selecting the items you want to return, printing your shipping labels, packing your items and finding a shipping outlet that’s close to you.
Important: Once your return request has been successfully submitted to us, a RMA (return merchandise authorization) number will appear on the screen. You’ll need that number to track your return. Jot it down below so you have it handy.
After you drop off your package, the time it takes to get to us varies based on the shipping carrier and where it was sent from. Once we receive your package, we’ll issue your refund in five to seven business days. You’ll receive an email confirmation once the return process is complete.
THE FINE PRINT
We do not process exchanges for purchases online or in-store. We are unable to process refunds online for orders place in store. Please call customer service to complete a return by calling 1.877.969.1952. Gift cards are non-refundable. All product is subject to an inspection.